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Full Customer Service Outsourcing
Full Customer Service Outsourcing
Customer experience management, enhance service value
Project background
Help client’s online self-operated business transform to outsourcing
Transfer from domestic operation to local operation in Indonesia
Solutions
Domestic office space remains unchanged, the management team is fully stationed, smooth handover.
Set up elimination mechanism by using performance appraisal. Retain the best employees.
Optimize management and incentive program.
Value
Employee productivity increased
40%
.
KPI performance increased
30%
and continue to improve.
Recruitment and training costs reduced
60%
.
KPI continue to improve