Full Customer Service Outsourcing

Full Customer Service Outsourcing

Customer experience management, enhance service value

Project background

  • Help client’s online self-operated business transform to outsourcing
  • Transfer from domestic operation to local operation in Indonesia


  • Domestic office space remains unchanged, the management team is fully stationed, smooth handover.
  • Set up elimination mechanism by using performance appraisal. Retain the best employees.
  • Optimize management and incentive program.


  • Employee productivity increased 40%.
  • KPI performance increased 30% and continue to improve.
  • Recruitment and training costs reduced 60%.

KPI continue to improve