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Full Customer Service Outsourcing – Shing Pak Services
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data-elementor-type="header" data-elementor-id="496" class="elementor elementor-496 elementor-location-header" data-elementor-settings="[]">

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Menu

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Full Customer Service Outsourcing

Full Customer Service Outsourcing

Customer experience management, enhance service value

Project background

  • Help client’s online self-operated business transform to outsourcing
  • Transfer from domestic operation to local operation in Indonesia

Solutions

  • Domestic office space remains unchanged, the management team is fully stationed, smooth handover.
  • Set up elimination mechanism by using performance appraisal. Retain the best employees.
  • Optimize management and incentive program.

Value

  • Employee productivity increased 40%.
  • KPI performance increased 30% and continue to improve.
  • Recruitment and training costs reduced 60%.

KPI continue to improve

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data-elementor-type="footer" data-elementor-id="1199" class="elementor elementor-1199 elementor-location-footer" data-elementor-settings="[]">

Gedung Tempo Inti Media Lt 6
Jl Palmerah Barat 8, Grogol Utara
Kebayoran Lama, Jakarta 12210

ABOUT US

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BUSINESS

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EVENT & NEWS

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