Senior Operation Manager

Industry : Telecommunication

Experience : Min 6 Year

Level : Manager - Single Contributor

Location : Indonesia, Jakarta Raya - Jakarta Selatan

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Job Description

Job Responsibilities :

  • Act as the main point of contact to Operation Managers for consultation services and would be able to provide insight for improvements.
  • Follow several projects’ SLA to ensure monthly target being met.
  • Monitor operational data and management methodology based on the requirement of the project, industry and demographic factors.
  • Give constructive suggestion to optimize and increase project and site value.
  • Serious and responsible to the work, keen on building a united and efficient team that involves international ground.
  • Expand more channels and set specific operation strategy to meet user requirements.
  • Provide local insight and co-work with HO team to improve operation.

 

Job Requirement :

  • Bachelor degree or above, preferably from the management faculty.
  • Possess a total of 6 years or above work experience in BPO industry or Internet industry as managerial role.
  • Good service senses in order to service the client and also to assist the team to grow.
  • Great competency in analytical thinking, clear logical path, decision making and data analysis.
  • Having good sense of team management and responsibility.
  • Having good soft skills including optimistic, self-motivated, and teamwork.
  • Good proficiency in Indonesian and English.

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